FAQ

❓ FAQ – Oetika

💍 Do Oetika jewels have a gender?

No. Never.
At Oetika, jewelry has no gender — you give it character.
Each piece is designed to adapt to all identities, without codes, without boxes, without labels.

🖐️ Are the jewels handmade?

Yes, all of them .
Each piece of jewelry is designed, shaped and assembled by hand in our workshop.
No factory, no unnecessary stock — each creation is made with intention and precision.

⚙️ What are Oetika jewelry pieces made of?

Our jewelry is made of 14K or 18K ionized stainless steel :

• Water resistant 💦 → you can keep them in the shower, at the gym, or at the beach.

• Hypoallergenic 🩵 → no risk of allergy or irritation.

• Unalterable 🌞 → they do not blacken, do not turn green and retain their shine over time.

No Oetika jewelry is made of brass or silver: the focus is on durability, not appearance.

⏳ How long does shipping take?

Each piece of jewelry is made to order: allow 3 to 7 business days before shipping.

For personalized creations or made-to-measure pieces, it can take up to 15 business days.

🚚 What shipping methods are available?

In France, you can choose between:

• Tracked Letter (La Poste) — fast and simple.

• Colissimo — home delivery with tracking.

• Mondial Relay — pickup point delivery, convenient and eco-friendly.

💡 Free shipping from €80 of purchase in France.

💌 How can I track my order?

As soon as your parcel leaves the workshop, you'll receive an email with your tracking number.

You can track your jewelry on the La Poste or Mondial Relay website.

♻️ Can I return a piece of jewelry?

Yes, within 14 days of receipt (except personalized jewelry).

The item must be unworn, undamaged, and in its original packaging.

👉 More info in our Refund Policy.

🎁 Is the jewelry gift-wrapped?

Always ✨

Each piece of jewelry comes in an Oetika pouch or box, made from recycled and recyclable materials.

And if it's a gift, you can add a personalized note to your order.

🌍 Do you ship internationally?

Yes!

Oetika ships throughout Europe and to several countries internationally.

Fees and delivery times vary by destination.

📩 How can I contact Oetika?

You can email us at oetika.store@gmail.com or use the form on the site.

We always reply with kindness — and no automated messages 

⏳ What are the shipping times?

Each piece of jewelry is made to order: allow 3 to 7 working days before shipping.
For personalized creations or custom-made pieces, the lead time can be up to 15 working days .

🚚 What delivery methods are offered?

In France, you can choose between:

• Tracked letter (La Poste) — fast and simple.

• Colissimo — home delivery with tracking.

• Mondial Relay — delivery to a collection point, convenient and eco-friendly.

💡 Free delivery on orders over €80 in France.

💌 How can I track my order?

As soon as your package leaves the workshop, you will receive an email with your tracking number .
You can track your jewelry on the La Poste or Mondial Relay website.

💸 Can I return a piece of jewelry?

Yes, within 14 days of receipt (except for personalized jewelry).
The jewelry must be unworn , undamaged and in its original packaging .
👉 More information in our Refund Policy .

🎁 Are the jewelry pieces packaged?

Always ✨
Each piece of jewelry is delivered in an Oetika pouch or case , made from recycled and recyclable materials.
And if it's for a gift, you can add a small personalized note to your order.

🌍 Do you ship internationally?

Yes !
Oetika delivers throughout Europe and to several countries internationally.
Fees and processing times vary depending on the destination.

📩 How to contact Oetika?

You can write to us at oetika.store@gmail.com or via the form on the website.
We always reply to you with kindness — and without an automated message ❤️