FAQ

❓ FAQ – Oetika

💍 Do Oetika jewels have a gender?

No. Never.
At Oetika, jewelry has no gender — you give it character.
Each piece is designed to adapt to all identities, without codes, without boxes, without labels.

🖐️ Are the jewels handmade?

Yes, all of them .
Each piece of jewelry is designed, shaped and assembled by hand in our workshop.
No factory, no unnecessary stock — each creation is made with intention and precision.

⚙️ What are Oetika jewelry pieces made of?

Our jewelry is made of 14K or 18K ionized stainless steel :

Water resistant 💦 → you can keep them in the shower, at the gym, or at the beach.
Hypoallergenic 🩵 → no risk of allergy or irritation.
Unalterable 🌞 → they do not blacken, do not turn green and retain their shine over time.

No Oetika jewelry is made of brass or silver: the focus is on durability, not appearance.

⏳ What are the shipping times?

Each piece of jewelry is made to order: allow 3 to 7 working days before shipping.
For personalized creations or custom-made pieces, the lead time can be up to 15 working days .

🚚 What delivery methods are offered?

In France, you can choose between:

Tracked letter (La Poste) — fast and simple.
Colissimo — home delivery with tracking.
Mondial Relay — delivery to a collection point, convenient and eco-friendly.

💡 Free delivery on orders over €80 in France.

💌 How can I track my order?

As soon as your package leaves the workshop, you will receive an email with your tracking number .
You can track your jewelry on the La Poste or Mondial Relay website.

💸 Can I return a piece of jewelry?

Yes, within 14 days of receipt (except for personalized jewelry).
The jewelry must be unworn , undamaged and in its original packaging .
👉 More information in our Refund Policy .

🎁 Are the jewelry pieces packaged?

Always ✨
Each piece of jewelry is delivered in an Oetika pouch or case , made from recycled and recyclable materials.
And if it's for a gift, you can add a small personalized note to your order.

🌍 Do you ship internationally?

Yes !
Oetika delivers throughout Europe and to several countries internationally.
Fees and processing times vary depending on the destination.

📩 How to contact Oetika?

You can write to us at oetika.store@gmail.com or via the form on the website.
We always reply to you with kindness — and without an automated message ❤️