Refund policy

🔄 Refund Policy – Oetika

At Oetika, every piece of jewelry is designed, shaped, and assembled by hand with care. We do everything we can to make sure you're happy with your purchase.

That said, if something doesn't meet your expectations, here are our return and refund conditions.

 

📦 Returns and Exchanges

You have 14 days after receiving your order to notify us of a return.

For the item to be eligible:

• It must be unworn, undamaged, and returned in its original packaging.

• Personalized, engraved, or made-to-measure jewelry cannot be returned or refunded.

 

💚 Refunds

Once we receive and inspect the item, we'll send you a confirmation email.

• If the return is accepted, the refund will be issued to the same payment method used for the purchase.

• Return shipping costs are the customer's responsibility, except in the case of an error or defect caused by Oetika.

 

⚠️ Defective Items or Order Errors

If you receive a damaged, incomplete, or incorrect item: